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Requesting a Refund for an Ultimate Guitar Subscription: A Complete Guide

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Written by Andy Miller
Updated over 5 months ago

Requesting a Refund for Your Subscription

The steps to request a refund depend on the platform where you made your subscription:

For Website Subscriptions:

  1. First, cancel auto-renew for your subscription.

  2. Once canceled, you will receive a cancellation confirmation from us.

  3. To request a refund, contact us at [email protected].

  4. For details on refund policies, please refer to our Terms of Service.

For iOS App Subscriptions:

  1. Developers cannot issue refunds for Apple iTunes subscriptions directly.

  2. Follow the official Apple article to request a refund from Apple.

  3. Ensure you're using the same Apple ID used for the subscription and follow the article's steps.

For Android App Subscriptions:

  1. Begin by canceling your subscription.

  2. Since all Android app purchases are handled by Google Play, request your refund directly from Google Support.

  3. Use the official Google Play article for guidance on requesting a refund via your Google Play account.

  4. Log in with the Google Play account used for the subscription when making the request.

For HUAWEI App Subscriptions:

  1. Start by canceling your subscription.

  2. Developers cannot issue refunds for HUAWEI AppGallery subscriptions.

  3. Contact the HUAWEI AppGallery support team to request a refund.

  4. Ensure you're using the same Huawei ID used for the subscription and follow the support team's instructions.

Please note that using the correct ID is essential when requesting a refund on any platform.

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