Important: If you subscribed in the app using the Google Play or in the app using the Apple Store, please scroll down this page and find the respective instructions on how to cancel the subscription on your platform.
Please Note:
If you're using a free account, you won't find active subscriptions in the "Subscription" section in the side menu. In this case, go to Settings → Logout → Log in to the right premium account.
To access your subscription, use the desktop website version. Your subscription won't be displayed on the mobile version of the website.
If you started your Pro subscription via the mobile app:
iPad/iPhone: Follow the official Apple article to cancel.
Android device: Follow the official Google Play article to cancel.
HUAWEI device (AppGallery store): Follow the official AppGallery article to cancel.
How to cancel the 7-day free trial started on the website
1. Log in to your UG account on the website
2. Click Subscriptions
3. Choose the subscription you want to manage (UG Pro or UG Courses or UG Songbooks or UG Courses+UG Songbooks or UG Pro+UG Courses), then click "Details."
4. Click on Manage
5. Tap on "Cancel trial and benefits"
6. Confirm your decision by clicking the respective button.
7. Choose the reason and tap on Submit feedback
8. Done. You can also download your cancellation confirmation email here
Your subscription will be shown as cancelled.
How to cancel a subscription started on the website
1. Log in to your UG account on the website
2. Click Subscriptions
3. Choose the subscription you want to manage (UG Pro or UG Courses or UG Songbooks or UG Courses+UG Songbooks or UG Pro+UG Courses), then click "Details."
4. Click on Manage
5. Tap on "Turn off auto-renewal"
6. Confirm your decision by clicking the respective button.
7. Choose the reason and tap on Submit feedback
8. Done. You can also download your cancellation confirmation email here
Your subscription will be shown as active with a disabled auto-renew option:
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