How to Request a Refund for Your Subscription
If you wish to request a refund for your subscription, please follow these steps:
Step 1: Cancel Your Subscription
Before requesting a refund, make sure to cancel your subscription through the respective platform where you initially subscribed (e.g., Play Store, AppGallery Store, or iOS App Store).
Step 2: Receive Cancellation Confirmation
After canceling your subscription, you will receive a cancellation confirmation from Ultimate Guitar.
Step 3: Request a refund
To initiate the refund process for a subscription started on the website, please reach out to our support team at [email protected]. Provide them with the necessary details about your subscription and the cancellation confirmation.
To request a refund for a subscription started via Apple, use this guide, and for a subscription started via Google, use this guide.
Step 4: Review Our Refund Policies
For more detailed information about our refund policies, we recommend reviewing our Terms of Service (TOS).
We hope this clarifies the process for requesting a refund for your Ultimate Guitar subscription. If you have any further questions or concerns, feel free to contact our support team, and they will assist you accordingly.
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