Important: If you subscribed in Google Play or in the Apple Store, please scroll down this page and find the respective instruction on how to cancel the subscription on your platform.
Website
Option 1:
Log in to your UG account on the website.
Click Subscriptions.
Choose the subscription your would like to manage (Pro or Courses) -> Manage.
Click on the Turn off auto-renewal button or the Cancel trial and benefits button (depending on your plan).
In the next step, you should confirm it by clicking on the Turn off auto-renewal button or the Cancel trial and benefits button.
Done
Option 2:
Log in to your UG account on the website.
Click Subscriptions.
Choose the subscription your would like to manage (Pro or Courses) -> Manage/Details.
Click on manage your subscription.
In the next step, you should choose your subscription plan or switch your subscription to a monthly plan (available only for annual subscriptions).
In the next step, choose a reason.
The next step allows you to pause your subscription for 1 month. In this case, your subscription will be resumed after one free month.
If you changed your mind, click on "Stay subscribed".
If you want to continue a cancellation process, click on "I don't need free access" and tap on "Send cancellation request".
Check your email for confirmation of canceling your subscription.
Done
Note, you won't find any active subscriptions in the "Subscription" section in the side menu if you're using a free account. In this case, you need to go to Settings → Logout → Log in to the right Pro/Courses account.
If you started your Pro subscription via the mobile app:
iPad/iPhone, you can use an official article from Apple to cancel.
Android device, you can use an official article from Google Play to cancel.
HUAWEI device (AppGallery store), you can use an official article from AppGallery to cancel.
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