Please note: make sure you restore the correct subscription.
UG Pro, UG Courses, UG Sing, UG Practice, and UG Songbooks are separate services, each requiring its own individual subscription.
How to access purchased Pro subscription?
If you were logged out when purchasing a subscription in the iOS or Android app, it was tied to your device. In this case, you can only access Pro features on that specific device.
Cross-platform subscription
If you purchase a subscription while logged out, it will be tied to your device rather than an account.
To link it to an account manually:
Go to Settings.
Tap Sign Up to create a new account.
Return to Settings.
Tap Restore Purchases.
Using Restore Purchases in Settings will connect your iOS subscription to your new account, making it accessible across devices.